Return Policy

Thank you for choosing alqamar-fragrances for your fragrance needs. We take pride in offering you the finest perfumes, carefully crafted to delight your senses. Due to the unique nature of our products, we have a special return policy in place.

Returns and Refunds:

We do not accept returns or offer refunds unless the product you receive is broken or damaged during transit from our end. In such a rare instance, we are committed to making it right.

Initiating a Return:

If you receive a damaged or broken product, we kindly request that you take the following steps to initiate a return:

Contact our Customer Support Team: Reach out to our dedicated customer support team within 7 days of receiving your order. You can contact us at +91 9818955842

Provide Proof via Unboxing Video: To facilitate a smooth return process, we kindly ask you to create an unboxing video when you first receive your order. This video will serve as crucial evidence in case of damage claims. Please ensure that the unboxing video clearly shows the unopened package, the damaged product, and the packaging materials.

Submit Your Claim: Send the unboxing video and a detailed description of the damage to our customer support team. We will review your claim promptly and guide you through the return process.

Our Commitment:
We understand that returns may be customary in some industries, but as a perfume brand dedicated to maintaining the quality and authenticity of our products, we must uphold this policy. We greatly appreciate your cooperation and understanding in this matter.

At AlQamar, your satisfaction is of utmost importance to us. We are here to ensure that your fragrance experience is exceptional, and we will do everything in our power to resolve any issues that may arise.

Thank you for choosing us as your fragrance destination, and we look forward to serving you with the highest standards of quality and care.



Explore our fragrances